Grievances and Complaints
The State of Texas has defined a Compact With Texans that requires every state agency to outline customer service standards and principles.
At TSTC, we believe strongly in our vision and values of excellence, accountability, service, and integrity. We are committed to delivering the best quality service possible with the highest regard for honesty, integrity, and ethical behavior. As part of this commitment, we have established procedures for responding to formal complaints from the public.
If you have questions or complaints, most can be addressed through routine college channels. If you need additional assistance, you can file a formal written complaint.
Formal Written Complaint Handling Procedure
Submit your complaint in writing by printing, completing, and emailing the Effective Customer Relations Form
or by calling one of the contacts below:
Contacts
Abilene, Breckenridge,
Brownwood & Sweetwater
Griselda Marion
Student Development Specialist
650 E Hwy 80
Abilene, TX 79601
325-235-7311
griselda.sanchez@tstc.edu
East Williamson County
New Braunfels & Waco
Ronald Lopez
Student Development Specialist
3801 Campus Drive
Waco, TX 76705
254-867-3925
ronald.lopez@tstc.edu
Fort Bend County & Harlingen
Janette Gomez
Senior Student Development Specialist
1902 N. Loop 499
Harlingen, TX 78550
956-364-4383
janette.gomez@tstc.edu
Marshall & North Texas
Nicholas Brannan
Student Development Specialist
2650 East End Boulevard, South
Marshall, Texas 75672
903-923-3245
nicholas.brannan@tstc.edu
Other Student Complaint Resolution Options
We are committed to supporting our students and ensuring their concerns are addressed with care and diligence. Here are other various avenues available for filing complaints and seeking resolutions:
Federal Complaint Filing
Students have the right to a prompt and equitable resolution of their complaints without impairing their ability to pursue other remedies. This includes filing grievances with the responsible federal department or agency.
Complaints can be directed to:
U.S. Department of Education Office for Civil Rights
400 Maryland Avenue, SW
Washington, D.C. 20202-1475
202-453-6020
OCR.DC@ed.gov
Texas Higher Education Institution Complaints
Complaints concerning a Texas Higher Education Institution can be filed with the Texas Higher Education Coordinating Board (THECB) at:
Texas Higher Education Coordinating Board
Office of General Counsel
P.O. Box 12788
Austin, Texas 78711-2788
512-427-6101
studentcomplaints@highered.texas.gov
For your convenience, complaints can also be submitted online through the new THECB Complaint Portal.
